Last updated: September 8, 2026
Here is what to expect when ordering from Faith Culture. For the complete terms, see our Shipping Policy and Refund Policy.
Shipping
Where we ship
We currently ship to addresses in Canada and the United States. Orders may be produced or fulfilled by trusted partners in Canada or the United States depending on the product and destination.
Processing times
- Made-to-order items: usually 2 to 5 business days before dispatch.
- Ready-to-ship items: usually 1 to 2 business days before dispatch.
Processing starts after your order is confirmed. High-volume periods may require additional time.
Estimated delivery after dispatch
- Canada: approximately 2 to 8 business days.
- United States: approximately 3 to 8 business days.
These are estimates rather than guarantees. Weather, carrier delays, customs processing and peak seasons can affect delivery.
Shipping costs
Available shipping rates are shown at checkout. If a free-shipping offer or threshold is active, it will be displayed on the site or at checkout.
Tracking and split shipments
When your order ships, you will receive a shipping confirmation email with tracking information. Orders containing multiple products may arrive in separate parcels because items can be produced or fulfilled at different facilities.
Address changes and cancellations
If you need to change your shipping address or cancel an order, email hello@faithculture.ca as soon as possible. Changes are only guaranteed before the order enters production or is dispatched.
Duties and taxes
Applicable taxes are shown or calculated at checkout where possible. If customs, a carrier or another authority assesses duties, import taxes or handling fees that were not collected at checkout, those charges are the responsibility of the recipient.
Returns and refunds
30-day return window
You may request a return within 30 days of delivery. Eligible items must be unused, unworn and unwashed, and in the same condition in which they were received, with tags and original packaging where applicable.
Items that cannot be returned
Personalized or custom-made items, digital products, gift cards, items marked final sale, and items showing wear, washing, use or damage not caused in transit are not eligible for return.
Damaged, defective or incorrect items
If your order arrives damaged, defective or incorrect, email hello@faithculture.ca within 7 days of delivery with your order number and clear photos. If the issue is confirmed, we will arrange an appropriate replacement or refund and cover any required return or replacement shipping.
How to start a return
Email hello@faithculture.ca with your order number, the item or items you want to return and the reason for the return. Wait for us to confirm eligibility and provide instructions before sending anything back.
Unless the return is due to a defective, damaged or incorrect item, return shipping is paid by the customer. Please use a tracked service and keep your tracking information.
Exchanges
For a different size, colour or design, place a new order for the item you want and request a return for the original item.
Refunds
Once we receive and inspect your return, we will let you know whether the refund has been approved. Approved refunds are issued to the original payment method. Original shipping charges are not refundable unless the return is due to our error or a defective item. After a refund is issued, your bank or card provider may take approximately 3 to 10 business days to post the credit.
Need help?
Email hello@faithculture.ca or use our Contact page.